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Nursing Services Manager

A Nurse Manager, or Nurse Supervisor, is in charge of overseeing a team of nurses as they provide healthcare services to patients and manage their records. Their duties include training, scheduling and mentoring nursing staff, managing a budget for their team and consulting on patient treatment plans.

Duties and responsibilities:

A Nurse Manager has many duties and responsibilities based on their health care setting. The following are some of the major duties and responsibilities of a Nurse Manager:

  • Create goals and objectives for their department or facility and make sure they are met by the staff

  • Communicate with staff and department heads

  • Keep and organize records of the facility

  • Recruit and train nurses and other health professionals

  • Create work schedules for nurses

  • Ensure the facility they work in is compliant with current laws

  • Improve the quality and efficiency of the level of care delivered to patients

  • Solve any problems patients might have at the facility


Job Responsibilities:

Promotes and restores patients’ health by developing day-to-day management and long-term planning of the patient care area;

directing and developing staff;

collaborating with physicians and multi-disciplinary professional staffs;

providing physical and psychological support for patients, friends, and families.


Nurse Manager Job Duties:

  • Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

  • Maintains nursing guidelines by writing and updating policies and procedures.

  • Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

  • Assures quality of care by developing and interpreting hospital and nursing division’s philosophies and standards of care;

  • enforcing adherence to national board of nursing and state nurse practice act requirements and to other governing agency regulations;

  •  measuring health outcomes against standards; making or recommending adjustments.

  • Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.

  • Completes patient care requirements by scheduling and assigning nursing and staff and following up on work results.

  • Maintains nursing staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

  • Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

  • Promotes patient’s independence by establishing patient care goals; teaching and counselling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.

  • Provides information to patients and health care team by answering questions and requests.

  • Resolves patient needs by utilizing multi-disciplinary team strategies.

  • Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations - calling for assistance from other health care professionals.

  • Protects patients and employees by developing and interpreting infection-control policies and protocols

  • Enforcing medication administration, storage procedures and controlled substance regulations.

  • Maintains patient confidence and protects operations by monitoring confidential information processing.

  • Maintains documentation of patient care services by auditing patient and department records.

  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

  • Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

  • Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

  • Contributes to team effort by accomplishing related results as needed


Nurse Manager Skills and Qualifications:


  • Supervision

  • Exceptional communication and interpersonal skills

  • Nursing Skills,

  • Creating a Safe, effective Hospital environment

  • Focusing on Medical Teamwork - building an effective team

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